0

Cookies Policy

We use cookies and similar technologies to give you a personalised shopping experience, personalised advertising and to analyse our web traffic.

What are cookies?

Cookies are data files which can hold small amounts of info and they are stored on your device (computer, smartphone, etc) when you first visit a website. We use cookies when you visit our site, but you can choose to not allow cookies.

How do we use them?

We use cookies for:
  • essential operations, like site navigation
  • allowing you to add items to your shopping bag or to your Saved Items
  • analysing visitor numbers and behaviours, such as what pages are frequently visited
  • assessing the success of our advertising campaigns, offers and communications
  • targeting suitable advertising messages
  • understanding which Affiliates have helped us reach out to new customers, or have promoted our products on their websites

How we use your Information?

  • Identify you when you visit our website or contact us. Checking your identity helps us to keep your information safe from fraudsters
  • Deliver your purchases to you.
  • Send you account and service updates, such as updates to our Terms and Conditions and order confirmations.
  • Send you order updates by text or e-mail.
  • Manage your participation in any promotions, offers or discount schemes you choose to participate in.
  • Direct you to the right part of our website to get you to the products that you want faster
  • Send you information about our products and services
  • Keep a record of any financial transactions with you
  • Help you keep track of items you like, update you when we have new availability and let you share them
  • Analyse what you have bought, searched for, or returned, which helps us find out what you like.

Keeping Your Information

We’ll hold on to your information for as long as you continue to be a Vaya customer and for as long as we are required to keep it to ensure we meet our legal requirements across the globe.

If you no longer wish to be a customer you can contact our Customer Care team and request that we close your account. However, we have a legal requirement to keep some of your personal data even after you have asked us to delete it. We will only keep what we absolutely need to, and only to make sure we can meet our legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions.

Manage Cookie Preferences

Only Essential Cookies:

These cookies are absolutely necessary to maintain our services and for the website to work efficiently. These cookies do not store any personally identifiable information. If you choose to disable these cookies, you will not be able to browse our website.

Non-Essential Cookies:

These cookies enable the website to provide enhanced functionality and personalisation. All information these cookies collect is aggregated and therefore, anonymous. If you do not allow these cookies, we will not be able to provide you with relevant content that fits your interests and some or all of the services may not function properly. You need to allow these cookies to be able to place an order on our website.

You can clear your cookie preferences at any time by clicking on the ‘Clear Cookies’ button below to refresh your page for your settings to take effect.

Clear Cookies

Alternatively, most web browsers allow some control of most cookies through the browser settings. Find out how to manage cookies on popular browsers.

To find information relating to other browsers, visit the browser developer's website.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.